For example, we don't want bots running about trying to book airline tickets. Bots are generally a good thing, but some web pages are for humans only. KAYAK uses bots to search for travel deals. Search engines like Google use robots to build up search results. What is a bot?Ī bot, or robot, or crawler is software that visits web sites and collects data from them without a human present. For all of these reasons, I heartily recommend staying at any other hotel in Erie, especially the Hampton Inn that is approximately one minute from this hotel.If you are seeing this page, it means that KAYAK thinks you are a "bot," and the page you were trying to get to is only useful for humans. No guest should be threatened with a cancelled reservation under the circumstances I described. There is a better way for the Front Desk Manager to intervene when another employee is speaking with a guest. No guest should have to elicit basic information from the front desk employee. After entering my hotel room, I kept my promise by filing a formal complaint with Hilton Honors. Why would I feel uncomfortable? After my fourth time stating that my level of comfort was not the issue, the General Manager confirmed that my reservation had not been cancelled. I say slightly because, without prompting, she offered four times to cancel my reservation if I felt uncomfortable staying at this property. The General Manager was slightly more appropriate. She volunteered to get the General Manager. I promised her that I would be speaking with a Hilton Honors Customer Care Agent soon. She tripled-down on her threat by saying my reservation was canceled, and she would be informing Hilton Honors. I said, as someone staying at this property for the first time, I had some questions. I'M GOING TO CANCEL YOUR RESERVATION." I asked, "Who are you?" She said she was the Front Desk Manager, and she was canceling my reservation because I was aggressive. She is just a young kid who is new on the job. Returned to the front desk to fill in some blanks left by the employee who checked me in: Where are the elevators? What time is breakfast offered? How does one log onto the WiFi? Before stating any questions, I said, "Let's pretend that I am checking in for the first time." Another employee sprung into action, cutting me off. I said, "I hope my check-in tomorrow goes better than this one." Went to my vehicle to get my luggage. She placed a brown paper bag on the counter, presumably a welcome gesture for Hilton Honors Diamond Members. I asked if any rooms were available on the top floor. Asked the employee about the room I had selected. At check-in, was placed in a room on a lower floor. Received confirmation of my room selection. On the day of arrival, selected a room on the Hilton Honors app.
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